Soul Align — Awaken • Align • Attract. We are committed to processing and shipping orders with care. Please read this Shipping & Delivery Policy before ordering.

1. Shipping Locations

Soul Align currently accepts orders from customers across India. We deliver products through trusted courier and logistics partners, depending on the delivery location and service availability.

2. Order Processing & Dispatch

• Orders are processed after successful order confirmation.
• Most orders are generally dispatched within 1–3 business days.
• Certain customised, personalised or specially prepared products may require additional processing time.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Customers will be informed if there is any significant delay in dispatch.

3. Estimated Delivery Time

After dispatch, estimated delivery timelines are:

• Metro cities: 3–5 business days.
• Other cities and towns: 4–7 business days.
• Remote locations: 5–10 business days.

Delivery timelines are estimates and may vary depending on the courier partner, destination, weather conditions, public holidays and other circumstances.

4. Shipping Charges

• Applicable shipping charges, if any, will be displayed or communicated before order confirmation.
• Free shipping may be offered during selected promotions or on qualifying orders.
• Any additional charges for special delivery services will be communicated to the customer in advance.

5. Cash on Delivery (COD)

Soul Align may offer Cash on Delivery (COD) for eligible orders and locations.

• COD availability depends on courier service coverage.
• Customers must provide a valid contact number and complete delivery address.
• Customers are requested to remain available to receive their orders.
• Additional COD charges, if applicable, will be communicated before order confirmation.
• Repeated refusals or unsuccessful deliveries may affect future COD eligibility, subject to applicable law.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared through WhatsApp, SMS or other available communication channels. Customers can use tracking details to check their shipment status through the respective courier partner.

7. Delivery Attempts & Failed Deliveries

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect or the recipient cannot be contacted, the courier company may attempt redelivery or return the shipment.

• Ensure the shipping address is complete and accurate.
• Ensure the registered mobile number is active.
• Ensure someone is available to receive the parcel.

If a shipment is returned to Soul Align due to unsuccessful delivery, customers may contact support for reshipping arrangements.

8. Delayed Shipments

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions or natural events.
• Courier service disruptions.
• Remote delivery locations.
• Public holidays.
• Transportation or operational issues.
• Other circumstances beyond our reasonable control.

Our team will assist customers in following up with the courier partner whenever necessary.