Soul Align — Awaken • Align • Attract. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit www.soulalign.in, place an order, contact us or use our services.

1. Information We Collect

We may collect personal information (full name, mobile or WhatsApp number, email address, billing and shipping addresses); order information (products purchased, purchase history, payment status and transaction references, delivery and tracking details); and, for personalised consultations, date of birth and other voluntarily supplied details needed for numerology or Rashi-based recommendations.

We collect only the information reasonably necessary to provide the requested products and services.

2. How We Use Your Information

• Processing and confirming orders.
• Arranging product delivery.
• Providing order updates and customer support.
• Responding to WhatsApp and website enquiries.
• Providing personalised product recommendations.
• Processing payments and refunds.
• Improving our products, website and customer experience.
• Communicating relevant offers and updates where permitted by law and applicable consent requirements.

3. WhatsApp & Communication

When you contact Soul Align through WhatsApp, phone or email, we may use the information you provide to respond to your enquiries and assist with your orders.

• Order confirmation messages.
• Payment confirmation messages.
• Shipping and delivery updates.
• Customer support messages.
• Promotional messages where you have provided the required consent.

You may opt out of promotional communications at any time.

4. Payment Information

Payments made through our website may be processed by third-party payment gateways. Soul Align does not intend to collect or store complete debit card, credit card, UPI PIN or banking passwords.

Payment processing is subject to the privacy policies and security practices of the respective payment service providers.

5. Sharing of Information

We do not sell or rent customers’ personal information. However, we may share relevant information with trusted third parties when necessary, including:

• Courier and logistics companies for product delivery.
• Payment gateways for payment processing.
• Website hosting and technology service providers.
• Customer support and business service providers.
• Government authorities or law enforcement agencies when legally required.

Such sharing will be limited to legitimate business or legal purposes.

6. Cookies & Website Data

Our website may use cookies and similar technologies to improve functionality, understand visitor interactions, remember preferences, analyse site performance and improve shopping experiences.

You may manage cookie preferences through your browser settings or available website controls.

7. Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, alteration, disclosure or loss. However, no online transmission or electronic storage can be guaranteed completely secure.

8. Data Retention

We retain customer information only for as long as reasonably necessary for order processing, customer support, business operations, legal compliance and other legitimate purposes. Certain records may be retained for longer periods where required under applicable laws.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns about how your information is handled.

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children in violation of applicable laws. Where parental or guardian consent is legally required, we will follow the applicable requirements.

11. Third-Party Links

Our website may contain links to third-party websites or services. Soul Align is not responsible for the privacy practices, content or security of external websites. Customers are encouraged to review their respective privacy policies.

12. Changes to This Privacy Policy

Soul Align reserves the right to update or modify this Privacy Policy whenever necessary. Any revised version will be published on this page with the updated effective date. We encourage customers to review this page periodically.

13. Contact Us

Business Name: Soul Align. Owner: Pallavi Kasar. Location: Nashik, Maharashtra, India. Contact: 7030875290. WhatsApp: 8767258250. Website: www.soulalign.in. Email: soulalign5@gmail.com.

Soul Align — Awaken • Align • Attract. Your trust and privacy matter to us.