Soul Align wants customers to receive the correct, safely packed crystal products. Please review and approve the details below before publication.
1. Return or exchange request
Contact Soul Align using the contact details below and provide your order number, item name, delivery details and reason for requesting a return or exchange. The team will explain whether the item is eligible based on its type, condition and applicable consumer rights.
Store owner must specify the actual request window here before publishing.
2. Incorrect, damaged or missing items
If you receive the wrong product, an incomplete order, or an item damaged in transit, please preserve the parcel and packaging and contact us with clear photos or video where possible. Our team will review the issue with the courier where necessary and communicate a fair resolution under applicable consumer law.
3. Natural variations and personalised products
Natural crystals often differ in shade, pattern, inclusions and texture. The product listing should explain these variations. Any restrictions on returns for customised or personalised pieces must be explained to customers before purchase and must not limit statutory rights for defective, misdescribed or incorrect goods.
4. Refunds and payment methods
Where a refund is approved or required, we will confirm the amount, refund channel and processing timeline. For prepaid Razorpay orders, payments and refunds must be verified against the original payment records. For COD orders, bank or other approved refund details may be needed.
Store owner must insert verified refund timelines and cancellation rules before publishing.
5. Return shipping and inspection
We will inform customers of the return address and procedure if a physical return is required. Any customer-paid shipping charges must be disclosed in advance. Returned products may be inspected to confirm the reported concern, without restricting applicable rights.
6. Contact us
Call
7030875290
, message
8767258250
on WhatsApp, or email
soulalign5@gmail.com
with your order reference.
Nothing in this draft excludes rights granted under applicable Indian consumer protection laws.